from Philippines, December 2017
"The experience was good."
We liked all the places that we went to.
Lisa is an awesome agent! And I totally will recommend her to you! Our package included Hanoi city and Ha Long Bay. The car for transportation was very good and comfy and the arrangement was very nice. The responsiveness of the email and message is incredibly impressive and the info was detailed enough to make us feel safe, even when it was our first time visiting Vietnam.
The location and the staff of the hotel were very good! However, the hotel was not very clean and some equipment was not working. I believe if you tell Lisa about your request, she would love to help with your plan!
The quality of the Ha Long Bay tour is good, especially the boat and the cabin.
Upon checking with my colleague, she recommended me Lisa Travel. Without knowing anything about this travel agency, I decided to have it a try by using Whatsapp to check for all my inquiries. All messages are fast and replied promptly.
To my surprise, even after my full payment, when only a deposit was needed, all my additional questions put forward were replied to, even the questions that did not have any link to this trip.
Well done, Lisa Travel, looking forward to another engagement if I were to travel to Hanoi, Vietnam.
Two friends and I visited Vietnam earlier this month. Lisa gave us ongoing support and recommendations throughout the trip and the months leading up to the holiday. We also had the privilege of meeting Lisa on our first day in Hanoi, who was very helpful in exchanging money and other little things. On our last day, Lisa stayed and waited for us after hours to say goodbye before leaving. My experience in Vietnam was amazing, Lisa Vietnam went beyond to make our journey memorable.
I found Lisa on Groupon and contacted her directly to organize Ha Long Bay and Sapa tour for three people. In contrast to Groupon deals, Lisa was happy to organize a five-day and five-night tour for three of us. She offered her services to help arrange our other tours in Vietnam and it was the best decision we made to accept her offer. Lisa was professional and arranged every aspect of the tour with us. We collaborated and organized hotels, transfers, and tours. Lisa was very accommodating to all the changes we made to the itinerary and happily assisted us. She arranged tours, such as Hanoi City tour, Ha Long Bay, which was great, I recommend to go longer than one day, Sapa rice fields, which are absolutely beautiful, Hue imperial city tour, Marble Mountain tour, Hoi An countryside, and Da Lat waterfalls private tour. Every tour was well organized; every hotel we checked into knew our plans and, when transferring to another city by bus, car, or plane, transfers were on time and ready.
Lisa also organized sim cards and data on our phones, going the extra mile, exchanged our spending currency with a good deal that we might not have been able to achieve. She even accommodated us for our short notice changes during our trip in Vietnam, gave us advice on places to go when not doing a tour and taxi advice. What more could you ask for? She was prompt and replied to every message or phone call to ensure we had ease and the best time.
She even checked up on us upon arriving home. Absolute Gem. I would definitely highly recommend her to anyone who is looking for someone with an informed, prompt, professional, and friendly service. If I go back to Vietnam, I would arrange my travel plans with her again.
Thank you, Lisa Travels!
Very well organized from the time of pick-up at our hotel to the drop off after the cruise in Hanoi. The guides were very helpful and friendly. The boat was comfortable and the food was good and plentiful. I would recommend them.