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Lavina Jethani was our agent and she was wonderful at helping us. We did the 13 days Bali & Singapore trip. It's unfortunate that other travelers didn't have a great experience, because we had an amazing time. If I read the negative reviews prior to booking, I probably wouldn't have booked the trip. Glad I didn't read the reviews prior to going because I would've missed out on a great experience.
This was our very first trip we booked through any agency. I was a little worried about our documentations (I'm a natural worrier) but I had faith in them to which we would get all our paperwork in order - to which it was.
The guides at both countries were awesome. Hotel was okay in Bali, but great In Singapore. I really liked the itinerary because we did a lot of outdoorsy stuff in Bali, then in Singapore, we got to do more R&R before heading back to the 9-5 life. Great agency, would definitely use them again!